Updated: 23 August 2026
These terms and conditions govern the rights, obligations and responsibilities of the customer and the seller, Sergei Nedobezkin, when purchasing goods from the myapp.ee online store.By placing an order, the customer confirms that they have read and agree to these terms and conditions.
The customer selects the desired products, adds them to the cart and completes the information required to place an order.An order is deemed accepted after payment has been received or according to the terms of the selected payment method. The seller sends an order confirmation to the customer’s e-mail address.
All prices are stated in euros (EUR).Payment is made through the payment methods offered in the online store. Any service fees are displayed during checkout.The seller is not VAT registered and VAT is not added to the prices.
Available delivery methods and delivery costs are displayed in the cart before the order is confirmed.Products are usually made within 2–4 working days, followed by the delivery time of the transport company.Delivery may take longer due to a higher volume of orders or other unforeseen circumstances.
A consumer may withdraw from a distance contract within 14 days after receiving the goods. An unambiguous withdrawal statement containing the order number must be sent to info@myapp.ee. The goods must be returned no later than 14 days after the statement is sent. The consumer may handle the goods only as far as necessary to establish their nature, characteristics and functioning. The consumer is liable for diminished value caused by handling beyond that extent. Missing original packaging does not automatically remove the right of withdrawal. When exercising the 14-day right of withdrawal, the consumer arranges and pays the direct cost of returning the goods to the seller, unless the seller has agreed in writing in advance to bear that cost. This does not apply to the cost of returning defective goods, goods that do not correspond to the order, or a return caused by the seller’s error; in those cases, mandatory statutory rights apply.
The seller will refund all payments received from the consumer, including the cost of standard initial delivery, no later than 14 days after receiving the withdrawal statement. The refund will be made using the same payment method unless otherwise agreed and without a fee to the consumer. The seller may withhold the refund until the goods are received back or the consumer supplies evidence of return. Any extra cost of a more expensive initial delivery option is not refunded. The right of withdrawal does not apply to goods made to the consumer’s specifications or clearly personalised, for example by adding an individual name. Merely producing goods after an order is placed does not remove the right of withdrawal if the goods are not individualised.
Before sending the goods, please contact info@myapp.ee for the return address and instructions. Pack the goods securely and include the order number. The following model may be used: “I hereby give notice that I withdraw from the contract for the following goods: [goods], order number [number], received on [date], consumer’s name and address, date of notice.” Use of this model is optional; any other unambiguous statement is sufficient.
The seller’s statutory liability applies to a lack of conformity that existed when the goods were delivered and becomes apparent within two years after delivery to the consumer. This is not an additional commercial warranty and does not cover normal wear and tear, misuse, failure to follow care instructions, or damage caused by the customer after delivery. A defect must be reported within a reasonable time and no later than two months after it is discovered. The seller bears reasonable return costs for defective goods, goods that do not correspond to the order, or a return caused by the seller’s error. A complaint should state the customer’s name and contact details, order number, purchase date, description of the defect and requested remedy, with photographs where possible. The seller replies to a written complaint within 15 days. If a reply is not possible within that period, the seller will explain the delay and provide a new reasonable deadline.
The customer is responsible for the accuracy of the contact details, delivery address, selected product, colour and quantity stated in the order. Reasonable additional costs caused by incorrect information or failure to collect a shipment may be charged to the customer to the extent permitted by law. The seller is not liable for delays caused by incorrect customer information or circumstances beyond the seller’s reasonable control, but will inform the customer of a material delay without undue delay. Nothing in these terms limits the consumer’s mandatory statutory rights.
The seller is liable for a lack of conformity that becomes apparent within two years after the goods are delivered to the consumer. A defect must be reported within a reasonable time and no later than two months after it is discovered. A complaint should include the customer’s name and contact details, order number, purchase date, description of the defect and requested remedy, with photographs where possible. The seller will acknowledge a written complaint and reply in writing within 15 days.
The contract is governed by the laws of the Republic of Estonia without depriving the consumer of mandatory protection granted by the law of the consumer’s country of residence. The parties will first attempt to resolve disputes through negotiation. If a written complaint is not resolved, the consumer may apply to the Consumer Disputes Committee operating at the Estonian Consumer Protection and Technical Regulatory Authority or to a competent court. Questions and complaints: info@myapp.ee
Products are manufactured layer by layer using 3D-printing technology. Visible layer lines, support or build-plate contact marks, and minor variations in surface, colour shade or dimensions that remain within the limits stated in the product description and do not prevent the product’s intended use are normal characteristics of the manufacturing process and are not defects. Unless expressly stated otherwise in the relevant product description, a product must not be exposed to strong heat, open flame, hot water, a dishwasher, prolonged direct sunlight, aggressive chemicals or excessive mechanical load. Deformation, discolouration, cracks or other damage caused by such exposure or misuse do not constitute a lack of conformity. A product must not be used for food contact or as a toy unless expressly approved for that purpose in its description. The description and care instructions for the specific product must always be followed.